You have through to our secure payment page. From here you can pay the deposit for your scheduled party or make a donation to help us continue our work. We have set this up as a fixed price page of £20 (the amount required as a deposit to secure your booking). If you are planning on making a donation for another amount, then please email me - email@example.com - and I can send you a separate link for this. We are very grateful for your support and interest.
You do not need to be a Pay Pal customer to use this service as you have the option of entering your card details directly into the secure server.
Upon receiving the confirmation email, you are required to check through the details and notify us if any information is inaccurate. If this is so, we will make any changes and resend the confirmation email. Once you are satisfied that the confirmation reflects your booking accurately, you are required to acknowledge this in writing (email). By acknowledging that the confirmation is proceeding as stated, you also accept the terms by which we operate.
Your confirmation email must be replied to within 72 hours. If no such response is made, we may assume that you have had a change of heart. We will then release the date and you may loose the booking should a subsequent enquiry from another client be made.
We will always take reasonable steps to contact you by telephone and email before removing your booking from the diary.
We suggest that you write down the office telephone number 01992 46 96 93 and our email address - firstname.lastname@example.org - so that you can contact us at anytime should your computer fail.
Private clients - Payment of the contract is due on the day of the event. We do not offer credit terms without prior discussion and agreement being stated, in writing, on the confirmation email.
Schools, PTA's and Other Organisations - payment can be made by BACS or cheque. the presenter will provide your organisation with a numbered invoice on the day of the event. Payment terms are 30 days maximum from date of the event.
Payment can be made in cash or cheque for Stu and Nick's shows. Nick is able to accept debit card too.
NOTE - If you are having the event at your home address, payment can be in the form of cash or cheque (or card with Nick's show).
If you are having the event at an alternative venue, the payment is cash only (or card with Nick's show). This is to eliminate the risk of being given fictitious home addresses and the cheque not being valid. Please understand this is not a reflection on you personally, but these terms apply to each and every client.
Cheque's are only accepted outside home addresses where we are appearing at and on behalf of a School, Scout or Guide Group, Religious Organisation, Business or any other such body where the address relates directly to the organisers of the event as their 'head quarters', business premises or educational premises.
You are required to give reasonable notice should you wish to cancel the booking. Reasonable notice under current Equity guidelines is up to 30 days prior to the date of the event. We reserve the right to charge you up to 100% of the value of the engagement should you cancel the booking 30 days prior to the scheduled event date. This 'charge' will not be enforced where we are able to 'fill' the window with an alternative engagement. In certain exceptional circumstances, we may use discretion and elect to waive the charge if we feel it is appropriate to do so.
Any booking made within the 30 day window prior to the engagement, maybe cancelled by you without any monies being owed within the first 72 hours following your booking. After such time, the same conditions apply as stated above.
No cancellation shall be effective unless we receive confirmation in writing (email). We will confirm receipt of any such notice by return. It is your responsibility to satisfy yourself that we have received any such notification. If you do not receive notice that we have received this instruction, you should email again and telephone to ensure that the cancellation is confirmed.
Your booking fee is not refundable.
We reserve the right to withdraw any or all of the animals scheduled to appear at your engagement when:-
i. Illness or death of the animal prevents us from showing that particular species.
ii. In circumstances where we feel the animals health or safety might be compromised.
iii. In circumstances where we feel an audience or individual members of the audience's health and safety might be compromised.
iv. When weather may cause the animal stress or harm.
We ask that, where possible, you provide a parking space for one standard sized motor vehicle as close to the venue as is realistic.
Should parking costs be incurred, this may be added to the overall cost of the event.
Your venue is required to provide adequate facilities for hand washing. DEFRA states that this should be with warm, soapy water. In addition, the presenters attending carry alcohol hand gel which they administer to the hands of the children attending at the conclusion of the presentation.
Children under 4 years will need additional supervision from a parent/guardian to ensure that they have washed their fingers adequately.
You, the Client, agree to the terms and conditions in full when you confirm the booking (see terms of booking). Any objections to these terms and conditions must be made prior to you confirming the booking. Where a compromise cannot be reached to an objection you have made, we reserve the right to cancel the engagement.
The booking fee is not refundable.